Proper etiquette for Shop Life My snarky and somewhat serious Blog
No matter the situation of owning, managing or working in a Hair Salon, rest assured proper etiquette is a requirement in all of these titles. So let’s break down a real scenario and let’s see which situation fits you best.
Owners- Etiquette Test
1.) Hairdresser Becky has been in a bad mood all day. You need to confront this immediately as you are starting to see this is becoming a topic with clients.
A.) You approach Becky away from everyone and politely ask, “How can I help you have a better day Becky?”
B.) You look at Becky in the mirror and mouth S T O P Your Crazy shit now.
C.) You ask her to meet you in the back and tell her to go shopping and buy a new attitude for tomorrow because she is never to wear that shit attitude again.
Ok Great hopefully you picked A
It’s a hard one I know but I have faith in my fellow owners.
Next question is for the Managers out there.
Manager- Etiquette Test
2.) Recently, you have noticed Becky has been eerily busy with highlights as of late but never seems to go to the supply house to restock her cabinet, which only seems to hold the color K.
A.) You approach Becky and ask her if she has been using your products. You ask her kindly if she will be replacing said items. You ask nicely because you’re the manager and you must confront these situations immediately with civility and decorum. Set the example. Be understanding – one of the team.
B.) You go back over the camera feed your boss put up without her knowledge, bring in at least three other stylist to watch what you know is happening. Immediately talk shit behind her back and secretly conspire to jointly hate her. re-name her Borrower Becky.
C.) You ask Becky over lunch if she by chance happened to of used you’re products and forgot to replace them. You then pray she doesn’t lie to you so you don’t turn the backroom into a high school gym locker and beat her down to teach her a lesson.
Ok Again, A was the correct answer! You are doing great guys!
Stylist- Etiquette Test
3.) The hairdresser next to you has been getting on your nerves Becky seems to be hogging a better part of the call ins and higher dollar appointments.
A.) As a stylist, you want to get along with everyone because together you are a united front. A team! So in the back room you discreetly ask Becky if everything is ok? Tell her you all have noticed she seems to be taking all the new clients and walk-ins for herself. You then tell her you completely understand if she has fallen on hard times and is in need of more money.
B.) You begin to stop what you are doing when the phone rings so you can get to it first because two can play this game.
C.) When Becky hangs up the phone you walk over to her book – erase the new client she put down and put her on your book, hope that Becky address this and wait for the fireworks. Pray it is front of the boss who loves you more.
And A again!!!!
Well …I hope you always think back to my Blog if you are ever in a JAM and remember it’s all about control and decorum. SO if other shop owners keep calling all your girls to come to their salon to work. Remember, you are a lady/gentleman. It is a very complimentary thing they want your workers- means you’ve trained well.
A.) Ignore it because that said owner of that salon has no Etiquette. You’ll just wait it out and offer a better deal to her stylists.
SEE A AGAIN!
Heather Lea
Writer and Owner of Hair Loft on Linden Be kind stylists I love to make you laugh- but remember I know how to hold my shears and my pen.
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