Client expectations can be fun for hairdressers to try and figure out. To help with this, I now offer this easy to use questionnaire for clients to fill out so we can get you to the right stylist.
Client Question
What are your expectations for my attention?
1.) I expect your soul.
2.) I understand you have a life but if I need you at 3a.m. I’m calling.
3.) I’ll just make my next appointment before I leave.
What is your definition of style?
1.) I wish mullets would make a comeback.
2.) I think you have ideas but I’ll stick with my Heidi braids.
3.) I am going to trust you and let you decide what is best for me.
What do you call a 9 a.m. appointment?
1.) I will arrive promptly at 9:25a.m. as I am forgetful and known for over-sleeping.
2.) I will miss every other appointment without fault.
3.) I will arrive 5 minutes before my appointment.
What are some topics you enjoy talking about?
1.) I prefer to talk shit about everyone I know.
2.) I feel it’s best if you know about my monthly cycle and what I drug I did the night before.
3.) I like to talk about my crazy life, books, gardening, and the latest styles.
What products would you say you work best with you?
1.) I use Irish Spring and baby powder.
2.) I use peroxide to brighten me up, I think bleach is too harsh.
3.) I use whatever professional product you suggest.
I feel confident that these questions will get you and your clients where they need to be.
If your clients pick all (1) for their answers, you have what we call, ‘DRAINERS’.
*Drainers work best with stylists who are nun’s.
To most stylist these ‘drainers’ are known to drain your will to live. If you do not wish to have these types of clients, you will need priest/ rabbi walk through your salon with a holy book.
OR
Simply raise your cost to the price of a Beatles Live concert.
If the client answers mostly (1) with some (2) You are now dealing with what I call, UNICORN clients.
*Unicorns client work best with hairdressers on med’s.
To most of the stylists, these clients will test your sanity and style. They will make you do designs you hate and you may need to shower after the appointment, as you will feel dirty and lost.
If your clients pick all (3) you are in luck, I call them, ‘CLIENTS’.
*Clients work well with sane hairdressers.
Most stylists appreciate the calm to the storms other DRAINERS and UNICORNS burden our day with.
Well, I hope I have shed some light on your clients and wish all of you crazy stylist out there a blessed normal DRAINING, UNICORN free day.
Author Heather Lea owner of Hair Loft On Linden (you’re welcome)
whackedadventures.com 